Payment support

Payment Support Centre

Need more time, bank details, a standing order, international payment help, or to confirm a bank transfer? Submit this form and the OA Billing Portal will open a support ticket with a clear payment reference.

My invoices Open ticket

Every request opens a ticket

Choose the payment help you need.
Submit the short form.
The OA Billing Portal creates a ticket automatically.
Your ticket includes a clear payment reference.

Need more time? Request a new expected payment date. Request bank details Ask for UK bank transfer details. Standing order Arrange recurring UK payments. International help Remitly or Stripe support. I paid by bank transfer Open a ticket with amount/date/reference.

Create request

I paid by bank transfer

Confirm your bank transfer payment. This opens a ticket with the amount, payment date and reference so staff can match it and reply.

Your name

Contact email

Service, domain or radio station name

Invoice number or client ID

This will open an OA Billing Portal support ticket for staff to match your bank transfer and reply. Please enter the amount, date paid and bank reference exactly as used.

Amount paid

Payment date

Bank transfer reference used

Payer name / account name

Ticket created for staff The amount, payment date, bank reference and invoice/client reference will be put inside the ticket.

Anything else we should know?

This will create an OA Billing Portal support ticket automatically and add a payment reference inside the ticket.

Payment note: Online Audience supports UK bank transfer, UK standing orders, Remitly and Stripe where arranged. PayPal and Bitcoin are not accepted.

Payment Support Centre

I paid by bank transfer

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